Mobizate

Refund & Cancellation Policy

Legal entity: Mobizate · Last updated: 11 September 2026

This policy applies to purchases made from Mobizate through https://mobizate.com/ and related payment pages processed via our payment partners (including CCAvenue).

1. How to request a refund or cancellation

Email mobizateonline@gmail.com with your order / transaction ID, payment date, product or service name, and the reason for the request. You may also write to our Indian address listed on the Contact Us page.

2. Digital goods and software services

This includes software licences, subscriptions, hosting, digital downloads, training access, and similar intangible products sold by Mobizate.

• You may request a refund within two (2) working days from the date of successful payment.
• Requests are reviewed for a valid reason (for example: duplicate charge, payment error, service not delivered, or a genuine defect that we cannot reasonably fix).
• If the request is accepted, Mobizate will refund the full amount or a partial amount, depending on the nature of the issue, usage already provided, and what is fair in the circumstances.
• Approved refunds are credited to the original payment method after our team confirms the case. Bank / card processing time is typically 5–10 working days after we initiate the refund with the payment gateway.

3. Physical products

This includes hardware, devices, accessories, or any goods that are shipped or handed over physically.

• Refund, replacement, or cancellation for physical products is handled by contacting our team (email above). Do not return items without confirmation.
• After we receive and inspect the returned item — or as otherwise decided by our customer executive based on the condition of the product, warranty terms, and the facts of the case — we will process a full refund, partial refund, replacement, or store credit.
• Items must be unused where applicable, with original packaging and accessories, unless the product is defective.
• Shipping charges, if any, may be deducted unless the return is due to our error or a manufacturing defect.

4. Cancellations before fulfilment

If you cancel before digital access is granted or before a physical order is dispatched, we will generally refund the amount paid, minus any non-recoverable gateway or processing fees where applicable. Once digital access has been delivered or a physical order has been dispatched, Section 2 or 3 applies.

5. Cases that may not be refundable

• Requests made after the two-working-day window for digital goods, except where required by applicable law or where Mobizate agrees in writing.
• Change of mind after substantial use of a digital service.
• Physical products returned damaged, incomplete, or without prior approval, except as required by consumer law.
• Transactions that fail due to incorrect customer details, or chargebacks already raised with the bank (those are handled through the payment dispute process).

6. Contact for this policy

Mobizate
Kaipamangalam, Thrissur District, Kerala, PIN 680681, India
Email: mobizateonline@gmail.com